Identity Governance Native to ServiceNow

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Automate and Simplify Your Identity Governance and Administration (IGA)

Identity Governance and Administration (IGA) centralises the creation and lifecycle management of identities and what they can access.
If your organisation is already using ServiceNow, you could streamline your IGA processes within the platform your team already knows. Watch the video for a quick overview.

According to Gartner, 76% of enterprises are looking to replace their IGA solution. Streamline and simplify with ServiceNow IGA.

  • Single portal for workflow management, access requests and identity lifecycle.

  • Effectively manage identity, access and certification without costly system integrations.

  • Consistent, familiar interface for new IGA processes.

  • Easily configurable workflows without manual repeatable actions.

  • More time on business development, less time on manual tasks with automated notifications, workflows and approvals.

  • Reduce the burden on the Help Desk - simplified actions need less help.

  • Real-time insight from identity and access data sources for effective governance.

  • Execute provisioning and de-provisioning without delays and security risk.




ServiceNow workflows automate IGA processes and eliminate human error involved with manual tasks.



Identity analytics and dashboards from sources such as HR systems and from targets such as ERP systems.



Both automated and manual provisioning, updating, deprovisioning and deleting of accounts and access rights.



Users are able to review and manage their own and subordinates' access entitlements in the ServiceNow portal.



Dynamically create certification requests for certifiers to ensure entitlements are justified and regularly reviewed.

See ServiceNow IGA in action

Schedule a demo

Automate User Lifecycle

On-boarding a new employee using identity data from HR system or ServiceNow Service Portal to ensure they have the right access to do their job.

When information about an employee changes, such as department or role, their access groups and rights may also change.

Automatic deprovisioning access rights from an employee who no longer requires access to company resources.
JML concept (2)

Access, Request and Approval

SNOW IGA graphic (1)

Without ServiceNow IGA

The user must send a request to the IT service desk. IT must send emails to the appropriate employees to approve the access request. The approver(s) must send the confirmation back to IT. It is then the IT desk's manual job to create new user access and send it to the user. 

Automation With ServiceNow IGA

With ServiceNow IGA, the users themselves have access to the ServiceNow portal to request access. An automated workflow allows the manager to approve the request and the application creates the access and sends email notifications with the access within 15 minutes.

SNOW IGA graphic (2)

Auditing and Reporting

  • Create, modify and extend data for reporting.
  • Schedule reports to automatically send information to users. 
  • Create custom dashboards.
  • Visibility of who has access to what and why.
  • Create reports of accounts and access rights for specific systems. 
  • Remove or deactivate unused accounts.
SNOW IGA graphic (3)

Extensive Connectivity

Our ServiceNow IGA solution has one of the widest connectivity frameworks on the market. If you cannot see the connector you need, Intragen can customise and build bespoke connectors for clients in days.

Standard Connectors Cloud Connectors Integration Hub Connectivity Other Connectivity Technologies
ANSIBLE & Tower API AWS Adobe Sign Database
AzureActive Directory Coupa Box Disk
Basware P2P Google Cloud Docker EDI standards inc. XML, X12, HC7
Epic Hadoop DocuSign FTP
Personio Kafka HipChat JDBC
Salesforce LDAP Infoblox LDAP
SAL Successfactors Magento Jenkins Mail
SAP S4/ERP Maketo Kubernetes OData
ServiceNow Microsoft Azure Microsoft Exchange Server OpenAPI
+ many more Microsoft Dynamics Microsoft OneDrive Powershell
  Microsoft SQL server Microsoft SCCM REST
  MongoDB Microsoft SharePoint Online SFTP
  Oracle Netsuite Microsoft Teams SOAP
  Oracle E-Business Suite Microsoft Teams (Graph API) SSH
  Oracle Taleo Okta + many more
  SAP WebHooks  
  Sage Workplace by Facebook  
  Shopify Zoom  


Want to see it in action?

Fill in the form to be contacted by one of our team of experts to schedule a free demo of a Identity Governance solution

You'll discover how your organisation could be taking advantage of an IGA solution for ServiceNow.

Many organisations using ServiceNow do not realise that they could take advantage of an Identity Governance solution that is delivered natively on the ServiceNow Platform. "Built on Now" solutions help you get the most out of your ServiceNow investment. 

Using a solution delivered within a platform you are already investing in, discover how you could improve:

  • user experience
  • employee productivity and efficiency
  • access security controls
  • governance, risk and compliance
  • informed decision-making

Strike while the iron's hot and enhance your ServiceNow platform with Identity Governance and Administration.


Schedule your free demo